Privacy Policy

Effective November 12, 2026

This policy explains how Mutiny Systems, LLC ("Mutiny," "we," "us") collects, uses and shares information through the Mutiny website at mutinypos.com, the Mutiny point-of-sale apps, and the ordering and loyalty apps we operate for restaurants that use Mutiny (together, the "Services").

We built Mutiny to hold as little personal information as possible. We collect what we need to take and fulfill orders, run loyalty programs and support restaurants, and nothing more.

Who this applies to

Mutiny serves two groups: restaurants (the businesses that use Mutiny and their staff) and guests (people who order from or join the loyalty program of a restaurant that uses Mutiny). When a guest orders from a restaurant, that restaurant also receives the order information and handles it under its own privacy practices.

Information we collect

• Contact details: your name, phone number and email address, when you create an account, sign in, order ahead, join a loyalty program or ask for a receipt. If you sign in with Apple or Google, we receive the name and email address those services share with us.
• Orders and loyalty activity: what you ordered, when and where, rewards earned and redeemed, and gift card balances.
• Payments: card payments are handled by our payment processor. We do not store full card numbers; we may keep the card brand, the last four digits and the transaction result to show receipts and handle refunds.
• Location and arrival (optional): if you turn on arrival features in a restaurant's app, the app uses your device's location and Bluetooth to detect when you arrive at the restaurant, so your order can be started and staff can greet you. This only happens if you allow it in your device settings, and you can turn it off at any time.
• Restaurant staff: name, role, work location, a sign-in PIN, and time-clock and tip records needed to run payroll.
• Website visitors: information you submit through our forms (such as your name, restaurant and email), and basic technical data our hosting provider records, such as IP address and browser type.
• Device data: app version, device type and crash reports, used to keep the apps working.

How we use information

• To take, prepare and complete orders, and to send receipts and order updates.
• To run loyalty, rewards and gift card programs.
• To process payments and refunds, and to prevent fraud.
• To send marketing messages from a restaurant, only where you have agreed to receive them. You can choose which messages you get or unsubscribe at any time.
• To support restaurants, operate time clocks and payroll exports, and keep the Services secure and working.
• To respond to questions and requests you send us.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

How we share information

• With the restaurant you order from or whose loyalty program you join.
• With service providers that run parts of the Services for us, such as payment processing, hosting, email and text-message delivery, under contracts that limit their use of the information.
• With local partner businesses (optional): if a restaurant's app shows you offers from nearby businesses, we do not give those businesses your contact details.
• For legal reasons: when required by law, or to protect the rights and safety of guests, restaurants or Mutiny.
• In a business transfer: if Mutiny is involved in a merger, acquisition or sale of assets.

How long we keep information

We keep information for as long as your account is active or as needed to provide the Services, meet legal, tax and accounting requirements, and resolve disputes. You can ask us to delete your account at any time.

Your choices and rights

• Access, correct or delete: email support@mutinypos.com to get a copy of your information, correct it, or delete your account. Where the app offers it, you can also delete your account from the app's account settings.
• Marketing: use the unsubscribe link in any email, reply STOP to texts, or update your preferences in the app.
• Location and notifications: turn these off in your device settings at any time.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. We will not treat you differently for using them.

Security

We protect information with encryption in transit, access controls and separation between our services. No system is perfectly secure, so we also keep as little personal information as we can.

Children

The Services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy. If we make significant changes, we will post the new version here and update the effective date.

Contact us